What is Spam and Anti-Spam?
Spam is the commonly used term for unsolicited and unwanted email messages. These messages are usually commercially related (attempting to get you to buy some good or service) and sent indiscriminately.
Anti-Spam is a technology that uses filters, patterns, and other methods in an attempt to identify spam emails. Unfortunately these systems are not perfect and can have false-positives (marking a valid email as spam) and false-negatives (not catching spam messages). To improve the accuracy, anti-spam systems can “learn” or improve their identification of spam based on how you identify messages the system has caught.
How are we protected from spam at Austin College?
Austin College utilizes Google’s message security services to block spam and email viruses from reaching your email inbox. Each user has an individual account to manage the messages blocked as spam.
How do I get an account?
An account is created for all new faculty, staff, and students. If you do not know your account information, please contact the Help Desk.
How do I log into my account?
After your account has been set up, you may log into your individual account at:
Note: This is Google’s universal login page that goes to your AC anti-spam account. You must use your Austin College @austincollege.edu anti-spam login to access the anti-spam services. Your password anti-spam account password is generally different than your AC password.
If you receive an error stating that the account is not authorized, verify that the email address is your Austin College (@austincollege.edu) account and not a personal account. If it is a personal account you will need to log out, re-open the message center link, and log in with your AC account.
How do I know about emails that were blocked as spam?
You will periodically receive an email reminder called a Quarantine Summary showing you the messages that have been intercepted as spam. You may also log in to your Message Center account directly at any time to see the list of quarantined and delivered messages.
Blocked messages are held for 30 days before being automatically deleted.
What is the Quarantine Summary email I get? How do I use it?
The Quarantine Summary lists messages recently blocked as spam. Through embedded links in the email, you can mark a message as “not spam” and have it delivered to your email inbox. Find out more about the Quarantine Summary.
What is the Message Center? How do I use it?
The Message Center is a web based view that allows you to manage your spam messages. Through the Message Center, you can mark blocked messages as “not spam” and also mark delivered messages as “spam”. This process helps train the spam filtering system to better filter messages in the future.
Learn more about the Message Center.
What happened to my spam sensitivity settings and blocked sender lists?
To simplify spam management, these have been replaced by the trainable spam filter. By marking messages as “spam” and “not spam”, the filter better learns the types of messages and senders you wish to be blocked or delivered.
Why do emails with certain attachments keep getting blocked?
To protect against viruses distributed via email, all attachments containing executable files will be blocked. This includes executable files located in compressed (zipped) files.